REFUND POLICY

Refund eligibility

Last updated: September 8, 2026

Before activation

You may request cancellation and a refund before your subscription has been activated or delivered.

After activation

Because a subscription is a digital service, payments are generally non-refundable after activation or delivery. We may approve a refund in an eligible case where:

• the service was not delivered;
• the same order was charged more than once; or
• an essential service fault attributable to IPTV Door remains unresolved after reasonable troubleshooting with our support team.

Seven-day request window

An eligible exception must be reported within 7 days of activation. The 7-day period is a request window for eligible cases and is not an unconditional money-back guarantee.

Cases that are not eligible

Refunds are not available for a change of mind after activation, an incompatible device or application, insufficient internet speed, account misuse, sharing beyond the purchased number of connections, or failure to follow reasonable setup instructions.

How to request a review

Contact dooriptv@gmail.com with your order email, order date, plan and a clear description of the issue. Our team may request screenshots or diagnostic details. If a refund is approved, access to the subscription will be revoked.

Approved refunds are returned to the original payment method where possible. Processing time may depend on the payment provider.